The information returned should show you the firmware major and minor versions and the secure version number which together make up the firmware release. Run the “query” utility against the virtual COM port number to check your firmware version which should be at least 1.03.r0:Ĭ:\STU-SDK- Serial-Samples\ serial-samples>.Try running “getSerialPorts” again – this time the virtual COM port should be listed. Unplug the pad and plug it back in again. If the “Load VCP” check box is not ticked then tick it and click. Right-click on “USB Serial Converter”, select “Properties” and then the “Advanced” tab as below. If no virtual port is shown then then open Device Manager and expand out the “Universal Serial Bus controllers” section as illustrated below. Run the “getSerialPorts” sample program which should show the pad as a virtual serial port: To do this manually select "Update Driver Software" on the "USB Serial Port" right-click menu in Device Manager.Īlternatively the driver can be downloaded from Normally this is done automatically through Windows Update. Run "hid2serial" to change the 540 over into serial mode (if currently in HID mode).Įnsure your FTDI driver is up-to-date. Over Citrix on installations where the 540 is not supported natively - for more information see Citrix compatibility of the STU-540.Over RDP in order to avoid having to install third-party USB forwarding software (which incurs extra cost).There are two situations in particular where it may be necessary to use the 540 in serial mode: Normally it is expected that the 540 will be used as a standard HID device (as supplied from the manufacturer). Please note that the instructions below are only needed if the 540 is to be configured as a serial device. STU-540 Installation for Serial operation
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